General Shipping Policy
The following terms apply to all shipments from anywhere in the world made within the LibiJrz.com application or in orders on its official social networks.
The prices published on the site INCLUDE the cost of shipping within the United States of America when they are products paid according to free international shipping , the prices of the products can change at any time without prior notice, promotions from other means other than those cannot be combined. presented on this site.
The customer undertakes to provide a valid, localizable address, where the order can be delivered. In the event that the client provides an address that is not located by the parcel, any other additional cost will be covered by the client himself.
All shipments made by us and by our suppliers are perfectly packaged, in the event that your order is delivered with physical damage by the parcel, you must add a note to the parcel service employee when signing the manifest indicating that the Package shows signs of mistreatment (Box open, hit, perforated, wet, packed, etc.) Without this notation you receive the package accordingly. If the parcel service employee does not allow you to write down on the delivery manifest, you should NOT receive the package.
If you suspect that the box that the parcel service employee is giving you does not contain what you bought, either due to the weight or size of the packaging, you should NOT receive it, indicating the reasons to the parcel service employee and you must report it to us. immediately to clarify your request.
Once the package is received by you or someone at the delivery address, you have 24 hours to report anomalies due to physical damage or missing items in your order. After this period, no change or claim is applicable.
The delivery area of our products is limited to any country in the world with free trade parcels where the national parcel (of the client) allows delivery. We deliver in all locations where there is coverage through the parcel companies with which we have service. In deliveries by parcels we totally depend on the conditions of each one of them, as well as the weather conditions and risk areas of each entity.
We cannot process orders with an incomplete delivery address, or with special agreements from other parcel companies.
- International shipping on products by order or wholesale: ( Free )
International shipping is done by parcel service as chosen by the provider (USA, China, Malaysia, India, Mexico), arriving by local postal mail from each nation. Applies to any country with free trade, in the USA it is distributed to USPS.
Once your order has been processed, its existence will be verified. If there are products selcted by order or with a wholesale discount, your order will be shipped no later than the following business day, they will arrive within a period of 3 to 4 business weeks. Being able to extend up to 8 weeks maximum depending on the country chosen to receive the package.
At all times you can track the status of the package to its destination with a tracking code sent to the mail chosen to place your order.
- For orders between countries, normal shipping times may be extended due to customs issues.
- If your order contains products with stock in different warehouses, you will be assigned several tracking codes.
- The shipment is protected 100% in reimbursement or satisfaction with your delivery, even in purchases with a wholesale discount.
- For any shipping claim it is important to keep the shipping packaging and its label with tracking number for photographic evidence.
Payments with PayPal system
In this modality, the products are sent when the payment system notifies and releases the payment thereof. If your account is a Verified by PayPal user, it is generally released the same day of payment and if you are a user not verified by PayPal, your payment will be processed no later than the next business day, in certain cases you may be asked to send us a copy of your identification and/or proof of address and other documents that prove your identity solely for the purpose of verification.
LibiJrz only sends the customer's information to the third party (in this case PayPal) to process the payment made and, if applicable, notify LibiJrz of the authorization of the transaction. LibiJrz stipulates in its Terms and Conditions that the client accepts that the information will be sent to a third party for validation and authorization.
In case of any lack of requested documents your payment can be reversed.
Orders paid with this modality only apply for home delivery to the delivery address authorized by PayPal.
Payments with credit or debit card by PayPal or Mercado Pago
In this modality you can pay with a credit or debit card from the shopping cart, being able to buy months with credit cards.
The delivery time of the product begins at the time the order is released
The estimated delivery time will be provided to you at the end of your order and will be confirmed by email and/or by phone.
Delivery Time of Products Upon Request
The approximate delivery time for products is 21 to 30 days. LibiJrz maintains communication with the supplier or manufacturer of the products upon request, however, due to the policies of these suppliers or manufacturers, they can decide:
- Not supplying any product due to its commercial policies or any other circumstance beyond our company, in this case you will be notified by email so that you can decide to change your product for another model or cancel your order.
- Deliver the order in a longer time than the estimate, in this case you will be notified by email so that you can decide if you want to continue waiting or cancel your order. Orders paid with more than 4 weeks have a refund guarantee , which means that you can request a refund of what you paid.
If your order includes several products on request, it will be sent when your order is complete. If you need them to be sent separately, you will be charged for shipping each time a product is released from the warehouses.